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How to Track Orders on Chewy Logistics: A Step-by-Step Guide

Adhikansh Gupta

• 2 min read

Chewy, a beloved online retailer for pet parents, offers a wide array of products, from food to toys, ensuring your furry friends are well-cared for. Once you've placed an order, tracking it becomes essential to know when your pet’s goodies will arrive. Here’s a step-by-step guide on how to track your orders on Chewy Logistics.

Step 1: Placing Your Order

After selecting your pet’s favorites, proceed to checkout. Upon order confirmation, Chewy will send an email with the order and tracking details.

Step 2: Tracking via Chewy Website

  • Website Navigation: Visit Chewy’s website and sign in to your account.
  • Order History: Go to ‘Order History’ under your account settings.
  • Tracking Details: Click on the tracking number to view the status and estimated delivery time of your order.

Step 3: Using the Chewy App

  • App Navigation: Open the Chewy app on your mobile device.
  • Order History: Tap on ‘Order History’ to view your past and present orders.
  • Tracking Information: Select the order you wish to track to view its status and other details.

Step 4: Tracking via Email

  • Order Confirmation Email: Check the email for your order confirmation and tracking number.
  • Tracking Link: Click on the tracking link provided in the email to view the current status of your shipment.

Step 5: Contacting Chewy Customer Service

If you face any issues or require additional assistance:

  • Customer Service: Visit the ‘Contact Us’ page on Chewy’s website.
  • Live Chat: Utilize the live chat feature for instant assistance.
  • Email Support: Reach out via email at service@chewy.com for further inquiries.

Step 6: Receiving Your Order

Ensure you are available during the estimated delivery window and check the received items against your order to ensure accuracy.

FAQs

  • How do I check my Chewy order?
  • Visit the ‘Order History’ on the Chewy website or app.
  • What time do Chewy packages arrive?
  • Delivery times can vary based on the carrier and shipping option selected.
  • How do I manage autoship on Chewy?
  • Manage autoship settings through your account on the Chewy website or app.
  • How long does Chewy flat rate shipping take to deliver?
  • Flat rate shipping times can vary, check the tracking information for an estimated delivery date.

Conclusion

Chewy Logistics ensures a seamless and transparent order tracking process, keeping you informed from the moment of purchase to the delivery of your pet’s essentials. With various platforms and methods available to track your order, your pet’s supplies will be in your hands in no time.

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