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How to Track Orders on DoorDash Logistics: A Step-by-Step Guide

Adhikansh Gupta

• 2 min read

DoorDash, a renowned on-demand food delivery service, not only brings your favorite meals from local restaurants to your doorstep but also ensures that you can track your order every step of the way. This guide will walk you through the process of tracking your orders on DoorDash Logistics, ensuring that you are well-informed about your order status from the restaurant to your door.

Step 1: Place Your Order

Once you've selected your desired items from a restaurant via the DoorDash app or website, proceed to checkout and place your order. You will receive an order confirmation along with an estimated delivery time.

Step 2: Utilize the DoorDash App

  • In-App Tracking: The DoorDash app provides real-time tracking of your order. Once your order is placed, you can view its status, such as being prepared, out for delivery, or delivered.
  • Notifications: Enable notifications to receive updates about your order’s progress.

Step 3: Tracking via DoorDash Website

  • Sign In: Visit the DoorDash website and sign in to your account.
  • Order History: Navigate to the ‘Order History’ section to view your past and current orders.
  • Track Order: Click on the specific order to view its tracking details and status.

Step 4: SMS Notifications

DoorDash may send SMS notifications with updates about your order, such as when it is on the way and the estimated time of arrival.

Step 5: Contacting DoorDash Support

If you encounter any issues or discrepancies with your order:

  • Help Center: Visit the DoorDash Help Center on the website or app for assistance.
  • Live Chat: Use the live chat feature to speak with a customer service representative.
  • Email Support: Reach out via email for additional help and inquiries.

Step 6: Receiving Your Order

Ensure you are available during the estimated delivery window and check the order upon arrival to ensure accuracy.

FAQs

  • How do I see all deliveries on DoorDash?
  • Navigate to the ‘Order History’ in your account on the DoorDash app or website.
  • Is DoorDash a logistics company?
  • DoorDash operates as a logistics company, providing on-demand food delivery from restaurants to customers.
  • How do I get to my DoorDash merchant portal?
  • Merchants can access their portal by signing in through the DoorDash Merchant Portal website.
  • Can I get a refund if DoorDash takes too long?
  • DoorDash may provide refunds or credits under certain circumstances. Contact DoorDash Support for assistance.

Conclusion

Tracking your order on DoorDash Logistics is a straightforward process, providing you with real-time updates and ensuring that your delicious meals arrive as anticipated. With various tracking methods and robust customer support, DoorDash ensures a seamless and satisfying delivery experience.

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