How to Track Orders on Mercari Logistics: A Step-by-Step Guide

Navigating through the vast array of products on Mercari, from vintage items to brand new products, is an exciting journey. Ensuring that your chosen items reach you promptly and securely is pivotal. Mercari Logistics provides a transparent and efficient order tracking system to keep you informed from the moment your order is placed until it is delivered to your doorstep. This guide will walk you through the steps to proficiently track your orders on Mercari Logistics.

Step 1: Order Confirmation

Upon completing your purchase on Mercari, an order confirmation email will be sent to you, containing vital details such as the order number and, in most cases, a tracking number.

Step 2: Tracking via Mercari Website

  • Website Navigation: Visit the Mercari website and sign in to your account.
  • Accessing Order Status: Navigate to ‘My Purchases’ under your account menu.
  • Tracking Details: Click on the tracking number to view detailed information about your order’s journey.

Step 3: Utilizing The Mercari App for Tracking

  • App Navigation: Open the Mercari app on your mobile device.
  • Viewing Orders: Tap on the ‘My Purchases’ tab.
  • Tracking Information: Tap on the order you wish to track to view the status and details of your order’s delivery.

Step 4: Tracking Without a Mercari Account

If you made a purchase as a guest (without a Mercari account), you can still track your order:

  • Email Confirmation: Check your email for the order confirmation from Mercari.
  • Tracking Link: Click on the tracking link provided in the email to view the status of your shipment.

Step 5: Contacting Mercari Customer Service

If you encounter any issues or if the tracking information is not available:

  • Customer Service: Navigate to the Mercari Customer Service page.
  • Inquiry: Use the available tools to inquire about the status of your order and request tracking information if it is not provided.

Step 6: Receiving Your Order

Ensure you are available during the estimated delivery window and verify the received items against your order to ensure accuracy and completeness.


  • Who is the shipping carrier for Mercari?
  • Mercari uses various carriers, including USPS, FedEx, and UPS, for shipping.
  • How long does Mercari take once shipped?
  • Most orders take between 5 and 7 business days, but it can vary based on the shipping location and availability.
  • Does Mercari replace stolen packages?
  • Mercari has a policy to address issues with stolen packages. Contact customer service for assistance.
  • Does Mercari schedule delivery?
  • Yes, Mercari schedules delivery, especially for large items, and communicates the scheduled date and window to the customer.


Mercari Logistics ensures a straightforward and transparent order tracking process, keeping you informed from the moment of purchase to the delivery of your item. With various platforms and methods available to track your order, your awaited Mercari product will be in your hands before you know it.

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