Logistics incident management is the process of identifying, reporting, resolving and learning from any issues or problems that occur during the transportation of goods or services. Logistics incidents can range from minor delays and damages to major accidents and losses.
Logistics incidents can have negative impacts on your business, such as:
- Increased operational costs and wastage
- Reduced customer satisfaction and retention
- Damaged reputation and brand image
- Legal and regulatory risks
To avoid or minimize these impacts, you need to have an effective logistics incident management system in place. This is where traqo.io can help you.
traqo.io is an end-to-end logistics management platform that provides reverse auctions, sim-based tracking, invoicing & KPI dashboard1. It also offers a powerful and user-friendly ticketing system that can help you manage logistics incidents efficiently and effectively.
With traqo.io, you can:
- Create tickets for any logistics incidents that occur during the transportation of goods or services
- Assign tickets to the relevant stakeholders such as drivers, vendors, customers etc.
- Communicate and collaborate with the stakeholders through chat, email, phone etc.
- Track and monitor the status and progress of each ticket in real-time
- Resolve tickets quickly and satisfactorily with the help of traqo.io’s proactive and predictive features
- Generate reports and analytics based on the data collected from the tickets
By using traqo.io’s ticketing system, you can achieve:
- Improved communication and collaboration among the stakeholders involved in logistics incidents
- Faster and smoother resolution of logistics incidents with less hassle and confusion
- Enhanced customer satisfaction and loyalty with timely and transparent updates and notifications
- Reduced operational costs and wastage with less errors and rework
- Increased compliance and security with digital documentation and verification
- Better learning and improvement from logistics incidents with data-driven and AI-powered insights